Yes, you can sign up for a 14-day free trial. The trial starts the moment you create a cluster.

During the free trial period, you get access to provision a cluster with 1GB memory, 24GB storage, and high availability (HA) across two zones, at no cost. Your free trial also includes security for Elasticsearch and Kibana, which provides basic authentication, encryption, and role-based access control. You also get a chance to explore alerting (via Watcher), monitoring (formerly Marvel), reporting, and Graph.

If you have any technical questions, hop on our Elastic Cloud forum and get answers from the experts in the community, including people from Elastic.

Elastic Cloud is the only hosted and managed Elasticsearch service built, managed, and supported by the company behind Elasticsearch, Kibana, Beats, and Logstash. We work hard to provide you with the latest versions of the software. Our service is built on best practices and years of experience hosting and managing thousands of Elasticsearch clusters in the cloud and on premise. We support custom scripts and dictionaries, and our Elastic Cloud Gold and Platinum customers can upload and run custom plugins with the service. We are the only Elasticsearch as a service offering where you get access to our commercial features and plugins.

Please note that there is no formal partnership between Elastic and Amazon Web Services (AWS), and Elastic does not provide any support on the AWS Elasticsearch Service.

Yes, all Elastic Cloud customers get access to basic authentication, encryption and role-based access control, in addition to monitoring capability.

Elastic Cloud Gold and Platinum customers get complete access to all the capabilities in X-Pack:

No. We do not enforce any artificial limit on the number of indexes or documents you can store in your cluster.

That said, there is a limit to how many indexes Elasticsearch can cope with. Every shard of every index is a separate Lucene index, which in turn comprises several files. A process cannot have an unlimited number of open files. Also, every shard has its associated control structures in memory. So, while we will let you make as many indexes as you want, there are limiting factors. Our larger plans provide your processes with more dedicated memory and CPU-shares, so they are capable of handling more indexes. The number of indexes or documents you can fit in a given plan therefore depends on their structure and use.

The charge is a recurring fee for using our hosted Elasticsearch service. The fee is normally charged at the start of each month, but it can also be charged at other times during the month. If a charge is unsuccessful, we will try to charge your card again at a later date.

To locate the charge, please look for ELASTIC charge.elastic.co on the credit card statement from your card issuer.

If you still do not recognize the credit card statement, the service is probably purchased by someone else in your company. A good guess would be someone from the development or operations team. Please ask someone there and see if they know about Elastic Cloud or Found, as the service was previously named.

We don’t support autoscaling, but it is extremely easy for you to scale your cluster via the Elastic Cloud Console without interrupting the availability of your cluster. It’s as easy as moving a slider and saving your changes.

True autoscaling would require a fairly close analysis of the load on your cluster and would have to be performed preemptively, before your cluster is loaded up, so as to allow time for the new nodes to be operational before they can help reduce load or request times. Clusters scaling up automatically could also negatively affect your billing. We don’t want you to receive an unexpectedly large bill for a cluster that got scaled up automatically without your consent.